Shipping & Delivery Information

We want to make sure you have a clear understanding of what happens after you place your order. Below you can find information about our order processing and delivery times.

1. Order Processing

Once your payment has been successfully completed, we begin preparing your order.

Please allow 1–2 days for order processing. This processing time includes:

• Confirming your payment and order details

• Preparing and checking the items in your order

• Picking and packing your items

• Preparing the shipment and shipping documentation

• Completing final checks before your package is dispatched

Please note: Order processing time is separate from shipping transit time.

For example, if your order requires 3–4 business days to process, the shipping transit time begins after your package has been handed over to the carrier.

2. Shipping & Delivery Time

After your order has been processed and shipped, the estimated delivery time is approximately 7–9 business days.

Therefore, the typical total time from successful payment to delivery is approximately:

1–2 days for processing + 6–7 days for shipping

This means you should generally allow approximately 7–9 days from the time your payment is successfully completed to the delivery of your order.

Please keep in mind that these are estimated delivery times, not guaranteed delivery dates.

3. Tracking Information

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking number to follow the progress of your package through the carrier’s tracking system.

Please note that tracking information may take some time to become active after the package has been shipped. It is normal for there to be a short delay before the first tracking update appears.

4. Weekends & Holidays

Business days generally do not include weekends or public holidays.

Orders placed around weekends or holidays may therefore require additional time before processing begins.

During particularly busy periods, holidays, or periods of unusually high order volume, processing or delivery may take longer than the standard estimated timeframe.

5. Delivery Delays

While we work to process and ship orders as quickly as possible, delivery times may occasionally be affected by circumstances outside our control, including:

• Carrier delays

• Severe weather

• Public holidays

• Customs or regulatory procedures

• Incorrect or incomplete delivery information

• Unexpected transportation disruptions

• High shipping volume

If your package is delayed in transit, please check the tracking information first. If you need assistance, please contact us and we will do our best to help.

6. Address Information

Please carefully review your shipping address before completing your order.

Once an order has been processed or shipped, we may not be able to change the delivery address.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that an address change will be possible.

7. Delivery Attempts & Undeliverable Packages

Please make sure that someone is available to receive your package when required by the carrier.

If a package cannot be delivered because of an incorrect address, insufficient address information, refusal of delivery, or other circumstances attributable to the recipient, additional shipping or return costs may apply.

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier for additional delivery information. If you still cannot locate the package, please contact us.

8. When Should I Contact You?

If your order has not arrived after the estimated delivery timeframe, please contact us with your order number and any available tracking information.

We recommend contacting us after the estimated delivery period has passed, unless your tracking information indicates an earlier problem with the shipment.

We will review the shipping information and help determine the next appropriate step.

9. Important Information

Delivery estimates are provided for informational purposes and may vary depending on the destination and shipping conditions.

The 1–2 days processing period begins after successful payment and allows us time to prepare your order.

The 6–7 days shipping estimate begins after the order has been processed and handed over to the shipping carrier.

By placing an order with us, you acknowledge that these are estimated timeframes and that actual delivery times may vary.

Questions About Your Order?

If you have any questions about your order or shipment, please contact our customer service team. Please include your order number whenever possible so we can assist you more efficiently.