Updated: June 9, 2025

At Doqodenizi Ecommerce LP, we want you to be fully satisfied with your purchase. If something’s not right, here’s how we handle returns and refunds.

 

🛍️ Return Conditions

To be eligible for a return, all of the following must apply:

• Return request is made within 30 days of delivery.

• Items are unused, in original condition, and in original packaging.

• Proof of purchase (like your order number or receipt) is included.

🔁 How to Request a Return

1. Email us at: [email protected] within 30 days of receiving your order.

2. Wait for our confirmation and return instructions — including a pre-paid return shipping label (sent via email).

3. Do not send any item without prior approval.

💵 Refund Timeline

Once your return is received and inspected:

• You’ll be notified via email of your refund status.

• If approved, a full or partial refund (based on condition) will be issued to your original payment method.

• Refunds are typically processed within 7 business days after approval.

🚚 Return Shipping

• Return shipping is 100% free — we cover the cost.

• You’ll receive a pre-paid shipping label to use for the return.

⚠️ Item Condition Guidelines

To qualify for a full refund:

• Items must be returned as received, with all parts and accessories intact.

• Returns with signs of use, damage, or missing components may be partially refunded or denied.

📦 Return Address

Cove E-Commerce Distribution St, LLC

5716 Corsa Ave Suite 110

Westlake Village, CA

✉️ Need Help?

• Email us: [email protected]

• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

• We usually reply within 1 business day. If you don’t see a response, please check your spam/junk folder.

🧾 Haven’t Received Your Refund?

If you’ve been approved but haven’t seen the refund:

1. Double-check your bank account.

2. Contact your card provider or payment service.

3. Wait a few business days for standard processing.

4. Still need help? Just email us.